1. Introduction

This Privacy Policy describes how Lux Enhance Aesthetics (“we,” “us,” or “our”), located in Dehradun, collects, uses, protects, and discloses your personal information when you visit our website [https://luxeenhanceaesthetics.in/] or interact with us online or in person. By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our services to you.

A. Personal Data

This includes information you voluntarily provide to us that can be used to identify you, such as:

• Identity Data: Name, date of birth, gender.

• Contact Data: Email address, phone number, physical address.

• Health Data (Sensitive): Information related to your past treatments, medical history, aesthetic goals, and photographs shared for consultation.

• Payment Data: Details necessary for payment processing (though credit card details are typically processed via a secure third-party gateway, not stored by us).

B. Usage Data

This information is collected automatically when you visit our website:

• Technical Data: Internet Protocol (IP) address, browser type, browser version, pages visited, time spent on those pages, and other diagnostic data.

• Tracking Data: Information collected via cookies and similar tracking technologies (see Section 5).

3. How We Use Your Information

We use the collected data for various purposes, primarily to:

• Provide and maintain our aesthetic and medical services.

• Manage your appointment scheduling and inquiries.

• Personalize your treatment plan based on your health and aesthetic needs.

• Process transactions and send invoices or appointment confirmations.

• Communicate with you regarding changes to services or policies.

• Monitor website usage for internal analysis and improvement.

• Comply with legal obligations and regulatory requirements in India

4. Disclosure of Data

We respect your privacy and only disclose your Personal Data in limited circumstances:

• Service Providers: We may share data with third-party vendors who perform services on our behalf, such as payment processors, website hosts, and marketing agencies, only to the extent necessary for them to perform their functions.

• Legal Requirements: We may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with a legal obligation (e.g., tax or medical records laws).

  • Protect and defend the rights or property of Lux Enhance Aesthetics.

• With Your Consent: We will share your data with other parties when you explicitly give us consent to do so (e.g., sharing before-and-after photos).

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like beacons and scripts) to track activity on our website and hold certain information.

• Purpose: To analyze website traffic, remember user preferences, and improve service delivery.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Security of Data

The security of your data, especially sensitive health information, is paramount to us. We implement industry-standard security measures to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction.

• However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Your Data Protection Rights

As a client in India, you have certain rights regarding the personal data we hold about you. These may include the right to:

• Access: Request copies of your Personal Data.

• Correction: Request correction of any inaccurate or incomplete data we hold about you.

• Erasure: Request that we delete your Personal Data, subject to our legal obligations to retain medical records.

To exercise any of these rights, please contact us using the details below.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date” at the top. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By Email: info@luxeenhanceaesthetics.in

• By Phone: +91-94129 90300

• By Mail: 2nd Floor, Astley Tower, Subhash Rd, Ashtley Hall, Dehradun, Uttarakhand 248001